Responsiveness and communication, quickness in diagnosing problem

your technician Alphonse. He is quick to respond to service requests, is very kind, has a vast knowledge base, and is fun to work with. I have also worked with your technician Nathan, who is equally wonderful.

great customer service

I appreciate Alphonse. He goes above and beyond, is super helpful, knowledgeable and pleasant to work with.

Everyone is helpful and friendly and they get to our machine within 24 hours of me calling

The technicians. They are all very patient, but Garret and Alfonse are my personal favorite for their patience and willingness to problem solve even when in some cases it takes many, many hours.

Quick response time thorough explanation of, if any, issues with equipment.

the service techs are all so friendly and a joy to work with. We have been RMC customers for over 5 years and they remember key topics from visit to visit. they genuinely care about there customers.

Always ready to serve, keeps us informed of what they found and shows us parts that need to eb repaired or replaced.

I had gone against protocol and called the local phone number on your website instead of placing a service call with your 800 #. Scott kindly reminded me of the importance of calling the 800 # for efficiency's sake, and I appreciated the reminder. EXCELLENT Customer Service ;)