Our techs have always been great and I appreciate Alexandria so much!

Dean and David, the service techs for our machines are great!! They are friendly, approachable and very very understanding when we need service asap.

Prompt service when there is a problem.

The technician had to empty a waste toner bottle because he did not have one on hand. It would be my recommendation to keep some stock on hand in the van.

QUICK

Easy to order supplies and quick service for any problems when our machine is not working.

The technicians are always professional and knowledgable. They answer all my questions.

Friendly and quick response and made sure the printer was on-line before leaving the building

Dave knew what the problem was immediately and remedied it within a short timeframe. His years of experience working on this brand was quite helpful.

My experience with Coeco, before the merger, was less than satisfying. So it was a pleasant shock when I called and spoke to a very nice lady (Alexandria, I believe, was her name). She was very nice and helpful. Within 1 business day, a tech comes by and performs the most thorough cleaning of our scanner printer that I have ever witnessed. The past Tech would come in, spray a little air on the printer, and wipe the glass down. So this fellow (Daniel, I think his name was) exceeded my expectations. I mean, I came back from lunch, and he had what looked like the whole machine taken apart; it was just the trays. My boss and I asked him if the printer was ok and he said "Oh yes, I'm just giving it a thorough cleaning." he even oiled the gears. So, going forward, we will continue our service with your company, and I will be recommending you to the whole building and the Board of Directors. Thank you for the stellar service!