Really appreciated the responsiveness of Genevieve who routed my service inquiry to Ed. Ed was patient in understanding our issue (copier's scanning function no longer working due to Google error). Ed acknowledged the issue and set realistic expectations for follow up (within 24 hrs). Ian, who has serviced our machine in years past) called us back several hours later and was able to troubleshoot/resolve the issue promptly. He was pragmatic in working through the connectivity issues (we had to try a few different types of remote access) and explained how we could resolve the problem. He made the necessary changes and waited for us to verify that the scanning function worked properly. Everything was resolved promptly and professionally. We love the responsiveness and helpfulness of your service team!

Quick response times and repairs normally done on the same day.

I hope we can get a faster response, that scanning failure affected our tasks

You guys show up when you say you will and solve the issue.

Quick response time, and ability to correct our service issue promptly.

ben was great

Very friendly and helpful!

Ben was fantastic.

Best tech out there

Your technician was willing to drive 3 hours to help with my problem. She also gave alternative fixes as opposed to much more expensive resolutions.