The issue involved both a technician and the help desk. Everyone was courteous, professional and likeable. The service tech went out of his way to help me understand and was able to figure out the unusual problem. I spoke to 4 people and all of them were exceptional. Very thankful!!

Friendly and knowledgeable service techs

We have Shawn as technician for several years. He is always friendly, courteous and efficient. It is always a pleasure to have him on our school campus.

Friendly, personable, understanding. Doesn't make me feel stupid =

Great Customer Service

Shawn was very knowledgeable about our equipment, quickly identified the problem and fixed it. We also found out that he is very familiar with MAC operating systems which has been such a problem for us in the past.

great service with a smile

We love Shawn! Our machine is always having issues, but he always comes out with a cheerful and helpful attitude and fixes our problem!

Prompt and courteous response to calls. Service tech was friendly and took the time to listen to our concern and come prepared to complete the call/repair with minimal downtime.

Really responsible and on time.