Service tech was very pleasant and personable; we never have to wait long for a response.

Excellent immediate attention

The professionalism of your team, from customer service reps who answer the phones to the service techs in the field.

Great Service

Responsive and timely call back once reported issue was called in. Followed up to ensure the issue was indeed resolved.

The technician's failure to contact me is not his fault. There was a breakdown in communication with the Help Desk Team. Our Admin Secretary retired, so I as one of the teachers here placed the service request. I did leave my contact #, because we do not have access to the School Office. Although I did not get a phone call, the technician did arrive at the building, and was able to get in and complete the service call. Thank You very much.

Professionalism, knowledge, friendliness, patience, understanding of technicians.

Friendly, knowledgeable technicians.

The tech had to order a new part which is why he had to come out twice. He was excellent.

Fast response, I was kept up to date via email. Went extremely well with successful completing. Did not ever have to check for status.