Response time is key - I always get a response to let me know when to expect service. The technicians have always been very professional and very helpful.

Our Issue was taken care of quickly!

Our Service Tech Ray is always very knowledgeable, calm, courteous, helpful and able to fix whatever problem we have with a smile quickly. He always explains who, what, where, when and why about the issue and demonstrates steps at a level I can understand. You never feel rushed and he always knows the answer to everything. He has been our reliable, dedicated, service tech for a long time and we truly appreciate his efforts!

Was very professional and polite, as always.

The help desk person was professional and knew what I was talking about even though I do not speak tech language. Service Tech who came to service the printer was very professional and explained the issue in words I could understand.

The tech is very nice and knowledgeable. I never have any issues with him. He is prompt and courteous.

Prompt and courteous service.

Nestor has always been very thorough and courteous when he is here.

Respond in a timely manner, friendly and if problem needs a part ordered they let us know and give us a time line of expected complition.

Kind, professional and prompt. I was very impressed at the speed and quality of service.