We love Tim -- he's such a great guy and wonderful to be around. He's knowledgeable, courteous, and is very respectful of the children on campus.

Don't usually have to wait long when I call and get prompt responses.

Customer service and technician were responsive, thorough, professional and courteous! This was an emergency as the company relies heavily on this one machine. We were able to resume business quickly as a result of efficiencies of your staff.

The politeness and professionalism of the person who takes the call. The prompt response to have our equipment serviced in a timely manner. The knowledge of the technicians to fix the problem on the first visit.

Having the right technician like Orlando, makes a big difference in outcome of service. While our issue was updating firmware on our equipment, his patience, demeanor and professionalism made the service great. If another issue were to arrive while he was updating firmware, I would have felt confident that he would get it fixed. Our company appreciates technicians who find the root(s) of the issue, and fixes them accordingly.

I have never used this service and the technician came promptly and I learned something about cold paper.

Professional staff. Prompt attention to my call for service. Courteous and knowledgeable Service Technician. Jose Magana took time to listen and understand the problem and went a step further to make sure the problem was fixed before he left. I appreciate that. Great job.

He was very friendly and knowledgeable

Your service people are really good and dependable.

the guys were very prompt